CUSTOMER CENTRIC WORKSHOPS
Customer Centric Workshop
Customer Centric Workshop is Chernek's flagship workshop. It's a two a-half day course! It's the best in the industry! We've updated the content with even better strategies and techniques! It's all about our customers today! The Covid Side-Effect! This workshop has been designed for all levels – beginners, hybrid sales associates and advanced F&I managers. All the basics and fundamentals you need to make a biggest impact in the F&I office. It's real-world content that is applied immediately when you get back to the dealership!
Hundreds of F&I managers have attended the Customer Centric workshop over the years with excellent reviews! They look forward to getting back to the dealership and applying the content! They are able to immediately apply the strategies and techniques! General Managers are thrilled with the results and I often get calls about their success. Which I love! When the student succeeds is what I live and breath for!
It's an interactive session, filled with role-play activity. Nothing is like it on the market! It's challenging, informative and fun! We get buy-in because the students understand the reason behind the core content, WIFT! I'm a big believer I want to find out what gets you up in the morning! What gets you motivated to greatness! What is your WHY! It's a smaller size class because it is interactive and filled with tons of activity. I want the student to understand the courseware and be to apply the content when they get back to the dealership! If you're ready for a serious 2 1/2 day of the best training you've had this is the workshop you want to attend! I encourage you to bring your sales manager because we know two-heads are always better than one. It takes the front and back working together, side-by-side as a team to impact results that stick. Hundreds of fantastic dealer testimonials!
F&I Paper Menu VS Digital Menu
Addressing Customer Concerns
High-Pointing Product Features and Benefits
Credit Interview
UpSelling Techniques
Compliance
Digital Retailing - Omni Market Place
The New Sales Funnel
Self-Desking Online and In-Dealership
Addressing Customer Concerns
High-Pointing Product Features and Benefits
Credit Interview
UpSelling Techniques
Compliance
Digital Retailing - Omni Market Place
The New Sales Funnel
Self-Desking Online and In-Dealership
Cash & Credit Union Conversions
Cooperating with Sales Staff
Lease - One Pay - Retail Balloon
Knowing The Disruptors
Deal Structure and Subprime
How to Establish Authority as a Leader
The Seamless Journey From Living Room to Show Room
Thought-tracks
Video Roleplay Scenario
Cash & Credit Union Conversions
Cooperating with Sales Staff
Lease - One Pay - Retail Balloon
Knowing The Disruptors
Deal Structure and Subprime
How to Establish Authority as a Leader
The Seamless Journey From Living Room to Show Room
Thought-tracks
Video Roleplay Scenario